Middle Customer support and community manager в Лагос | Резюме специалистов digital, маркетинга и affiliate на arbihunter.com

Middle Customer support and community manager

Договорной
Нигерия
Лагос
Полная
Удаленная работа
Опыт работы
1 год 11 месяцев
Последнее место работы

Notcoin

Customer support and moderator
1 год 11 месяцев

Резюме в Telegram-канале

10 резюме

Пост каждый день

О себе

О себе
I am a dedicated Community Manager and Customer Support Specialist with strong experience in Web3, gaming, and fast-growing digital communities. I’ve supported large global projects like Notcoin, where I handled user questions, guided players through wallet setup and gameplay issues, and kept community spaces safe from scams and harmful content. I’m skilled in monitoring Telegram and Discord, communicating updates clearly, and helping users understand missions, drops, and new features. I regularly collaborate with development teams by escalating bugs and technical issues to ensure fast and accurate resolutions. My goal is always to keep users informed, supported, and satisfied. I’m also available during late-night and peak activity hours, making sure the community receives reliable support at any time because global platforms never sleep.

Опыт в Affiliate

Crypto
Gaming
Tier-1
Tier-2
Tier-3

Опыт работы
1 год 11 месяцев

Ноябрь 2023 - Сентябрь 2025
(1 год 11 месяцев)
Notcoin
Customer support and moderator
1. Increased community engagement by 22% through clear communication of game updates, missions. 2. Improved issue resolution for wallet setup, connectivity, and token withdrawals, boosting user satisfaction and trust. 3. Maintained a safe and active community by proactively removing spam, scams, and harmful content, increasing member retention.

Навыки

Данные отсутствуют

Владение языками

Родной Английский

Занятость

Занятость
Полная, Частичная, Проектная
Формат работы
Удаленная работа
График работы
Гибкий, Сменный
Переезд
Невозможен
Командировки
Командировки возможны