Просмотр резюме
Middle Customer support and community manager
Договорной
НигерияЛагос
ПолнаяУдаленная работа
Опыт работы
1 год 11 месяцев
Последнее место работы
Notcoin
Customer support and moderator
1 год 11 месяцев
Резюме в Telegram-канале
10 резюме
Пост каждый день

О себе
О себе
I am a dedicated Community Manager and Customer Support Specialist with strong experience in Web3, gaming, and fast-growing digital communities. I’ve supported large global projects like Notcoin, where I handled user questions, guided players through wallet setup and gameplay issues, and kept community spaces safe from scams and harmful content.
I’m skilled in monitoring Telegram and Discord, communicating updates clearly, and helping users understand missions, drops, and new features. I regularly collaborate with development teams by escalating bugs and technical issues to ensure fast and accurate resolutions.
My goal is always to keep users informed, supported, and satisfied. I’m also available during late-night and peak activity hours, making sure the community receives reliable support at any time because global platforms never sleep.
Опыт в Affiliate
Crypto
Gaming
Tier-1
Tier-2
Tier-3
Опыт работы1 год 11 месяцев
Ноябрь 2023 - Сентябрь 2025
(1 год 11 месяцев)
Notcoin
Customer support and moderator
1. Increased community engagement by 22% through clear communication of game updates, missions.
2. Improved issue resolution for wallet setup, connectivity, and token withdrawals, boosting user satisfaction and trust.
3. Maintained a safe and active community by proactively removing spam, scams, and harmful content, increasing member retention.
Навыки
Данные отсутствуют
Владение языками
Родной Английский
Занятость
Занятость
Полная, Частичная, Проектная
Формат работы
Удаленная работа
График работы
Гибкий, Сменный
Переезд
Невозможен
Командировки
Командировки возможны