Просмотр резюме
Middle Бизнес ассистент
1500 €
СербияБелград
ПолнаяУдаленная работа
Опыт работы
5 лет 3 месяца
Последнее место работы
Raevo Golf and Country Club
Supervisor
1 год 9 месяцев
Резюме в Telegram-канале
10 резюме
Пост каждый день

О себе
О себе
I am a dedicated and highly motivated professional with over 7 years of experience in delivering exceptional service within luxury environments, including premium restaurants, hotels, business aviation, and civil aviation. My background has equipped me with outstanding leadership abilities, enabling me to effectively manage and motivate teams of 10 or more staff, ensuring seamless operations and outstanding guest experiences.
With a keen eye for detail and a strategic mindset, I excel at planning, organizing, and executing complex events and daily workflows, always striving for excellence and efficiency. I possess strong communication skills, fluency in multiple languages, and a refined client-centric approach that allows me to build lasting relationships with VIP clients and stakeholders.
Dynamic and highly organized senior service professional with over 7 years of extensive experience in the luxury segment, including premium restaurants, hotels, business aviation, and civil aviation. Proven track record in leading high-performance teams of 10+ staff, orchestrating exclusive events, and delivering exceptional VIP customer service. Adept at streamlining operations, optimizing efficiency, and maintaining meticulous documentation. Recognized for exceptional planning, task coordination, and problem-solving skills, with a strong ability to work under pressure in fast-paced environments.
Possessing hands-on experience in client onboarding, feedback analysis, and cross-functional collaboration, I am eager to leverage my skills as a Business Assistant, Personal Assistant Manager, Operations Manager, or Client Success Specialist within the luxury and premium service sectors. My goal is to contribute to organizational excellence and elevate client satisfaction through proactive support, strategic planning, and impeccable service delivery.
My expertise extends to staff training and development, conflict resolution, and process optimization, which collectively contribute to continuous service improvement. I am proficient in analyzing customer feedback to identify opportunities for enhancement, maintaining meticulous documentation, and working collaboratively with cross-functional teams to achieve operational goals.
Highly adaptable and solution-oriented, I am adept at managing multiple tasks under pressure while maintaining a professional demeanor. My passion for delivering personalized, high-quality service, combined with my organizational and problem-solving skills, makes me an ideal candidate for roles such as Business Assistant, Personal Assistant, or Operations Manager in the luxury segment. I am eager to bring my proactive approach, attention to detail, and commitment to excellence to a forward-thinking organization.
Опыт в Affiliate
Данные отсутствуют
Опыт работы5 лет 3 месяца
Июнь 2023 - Февраль 2025
(1 год 9 месяцев)
Raevo Golf and Country Club
Supervisor
- Delivered personalized high-quality guest service, ensuring strict compliance with luxury standards.
- Managed club house staff, overseeing daily operations, team performance, and service quality.
- Coordinated and organized exclusive events, including golf tournaments and private functions, ensuring seamless execution.
- Led staff training initiatives, crafted training materials, and motivated team members to uphold service excellence.
- Resolved conflicts promptly, maintaining a harmonious environment for staff and guests.
- Managed relationships with suppliers and vendors to ensure timely delivery of quality goods and services.
- Analyzed customer feedback for continuous improvement and tailored service strategies accordingly.
- Developed employee work schedules and training plans aligned with operational needs.
- Maintained financial discipline by monitoring budgets and controlling operational costs
Апрель 2018 - Апрель 2021
(3 года 1 месяц)
Aeroflot Russian Airlines
Sales Agent
- Ensured passenger safety and comfort during flights by adhering to strict safety protocols.
- Delivered high-level customer service, addressing passenger needs and resolving issues efficiently.
- Conducted first aid and emergency procedures, demonstrating calm and professional response in stressful situations.
- Maintained cabin cleanliness and order, collaborating effectively with crew members.
- Ensured compliance with aviation regulations, contributing to smooth flight operations.
- Managed conflict resolution and provided support to passengers, enhancing overall flight experience.
Freelance Private Aviation Consultant
- Provided tailored services for high-net-worth clients, coordinating private jet charters, hospitality arrangements, and personalized travel plans.
- Managed client onboarding, ensuring seamless communication and service customization to meet VIP expectations.
Январь 2018 - Июнь 2021
(3 года 6 месяцев)
Freelance Private
Aviation Consultant
- Provided tailored services for high-net-worth clients, coordinating private jet charters, hospitality arrangements, and personalized travel plans.
- Managed client onboarding, ensuring seamless communication and service customization to meet VIP expectations.
Навыки
Анализ рынка и партнёров
Партнерские программы
Планирование
Отчетность
Участие в профильных конференциях
Ведение партнеров
Управление командой
Стрессоустойчивость
Лидерские качества
Наставничество
Владение языками
Профессиональный Английский
Начальный Сербский
Занятость
Занятость
Полная
Формат работы
Удаленная работа, Гибрид, Офис
График работы
Гибкий, Сменный, 5/2
Переезд
Возможен
Командировки
Командировки возможны