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Technical Support Specialist
1000 $
RussiaMoscow
FullRemote
Work experience
4 years 7 months
Last work experience
Freedom Finance (Cifra Bank)
Support specialist
3 years 6 months
About
About
Стрессоустойчивый, коммуникабельный и трудолюбивый. Легко адаптируюсь к изменениям, умею работать в команде и самостоятельно принимать решения.
A responsible, hardworking, and stress-resistant professional. I possess strong communication skills and am able to build effective dialogue with colleagues and clients. I am a fast learner, comfortable with multitasking, and capable of working under tight deadlines. I am result-oriented and focused on the high-quality completion of assigned tasks.
Affiliate experience
No data available
Work experience4 years 7 months
September 2020 - February 2024
(3 years 6 months)
Freedom Finance (Cifra Bank)
Support specialist
Обрабатывал входящие обращения клиентов по всем каналам связи: телефон, чат и электронная почта. Выявлял и фиксировал ошибки (баги), передавал их в отдел разработки. В должности главного специалиста участвовал в адаптации и обучении новых сотрудников. Также имею опыт работы в отделе контроля качества и в ночных сменах.
Handled inbound customer inquiries across multiple channels: phone, chat, and email. Identified and documented bugs, escalating them to the development team. As a senior specialist, assisted with onboarding and training of new team members. Also experienced in quality assurance and night shifts.
May 2019 - May 2020
(1 year 1 month)
Credit bank of Moscow
Consultant
Я занимался консультированием клиентов банка, помогал с оплатой кредитов и других платежей, а также с использованием интернет-банка.
I provided consulting for bank clients, assisted with loan and other payments, and helped with internet banking.
Skills
Internal Communications
Teamwork
Working with large amounts of information
Multitasking
Customer Support
Punctuality
Stress resistance.
Language proficiency
Intermediate English
Employment
Employment
Full
Work format
Remote
Work schedule
Flexible, Shift, 5/2
Relocation
Possible
Business trips
Business trips possible