Middle Customer support and community manager in Lagos — Digital Marketing & Affiliate Specialists | ArbiHunter

Middle Customer support and community manager

Negotiable
Nigeria
Lagos
Full
Remote
Work experience
1 year 11 months
Last work experience

Notcoin

Customer support and moderator
1 year 11 months

About

About
I am a dedicated Community Manager and Customer Support Specialist with strong experience in Web3, gaming, and fast-growing digital communities. I’ve supported large global projects like Notcoin, where I handled user questions, guided players through wallet setup and gameplay issues, and kept community spaces safe from scams and harmful content. I’m skilled in monitoring Telegram and Discord, communicating updates clearly, and helping users understand missions, drops, and new features. I regularly collaborate with development teams by escalating bugs and technical issues to ensure fast and accurate resolutions. My goal is always to keep users informed, supported, and satisfied. I’m also available during late-night and peak activity hours, making sure the community receives reliable support at any time because global platforms never sleep.

Affiliate experience

Crypto
Gaming
Tier-1
Tier-2
Tier-3

Work experience
1 year 11 months

November 2023 - September 2025
(1 year 11 months)
Notcoin
Customer support and moderator
1. Increased community engagement by 22% through clear communication of game updates, missions. 2. Improved issue resolution for wallet setup, connectivity, and token withdrawals, boosting user satisfaction and trust. 3. Maintained a safe and active community by proactively removing spam, scams, and harmful content, increasing member retention.

Skills

No data available

Language proficiency

Native English

Employment

Employment
Full, Part-time, Project-based
Work format
Remote
Work schedule
Flexible, Shift
Relocation
Not possible
Business trips
Business trips possible