Affiliate Manager

• Payment Issue Resolution: Investigated and resolved complex payment issues, maintaining consistent communication with customers and management regarding case progress.  • Fraud & Risk Management: Identified risks associated with gambling fraud and ensured strict adherence to all risk, controls, and compliance processes for all transactions.  • Reporting & Analysis: Provided timely activity reporting for management and assisted the Finance department with reconciliation work.  • Cross-Departmental Collaboration: Effectively communicated with Customer Service, Fraud, and Finance departments to ensure operational efficiency.  • Attention to Detail: Maintained a high level of accuracy while recording and updating account information.  Junior Manager | Management & Operations  • Team Leadership: Assigned tasks, scheduled employee work, and motivated staff to ensure smooth shift operations.  • Quality Assurance: Monitored restaurant standards and cleanliness while ensuring a positive guest experience.  • Decision Making: Made daily operational decisions and resolved difficult customer or staff situations focusing on efficiency.  • Training: Assisted in day-to-day management, including training and developing new employees.  Key Achievements:  • Successfully transitioned into the iGaming sector, quickly mastering complex payment and fraud-prevention systems.  • Maintained high resolution rates for customer payment queries through proactive case management.  • Proven ability to make critical operational decisions in fast-paced environments.