Полная
Удаленная работа
Nextreme logistics
Customer Support Specialist
3 года 2 месяца
Am ambition and self motivated individual possessing methodical, customer focused approach and a strong drive towards professionalism and excellence in service delivery, create and accomplishing competitive results. I therefore seek to fit into a reputable organisation with continuously challenging environment offering opportunities for growth, development and advancement of self and career whilst being able to contribute my quota towards the actualisation of set organisation goals.
Respond to customer inquiries via phone, email, or chat.
Provide real-time updates on shipment status, delivery times, and delays.
Address complaints and resolve issues promptly and professionally.
Monitor and track shipments from origin to delivery.
Coordinate with dispatch, warehouse, and delivery teams to ensure smooth logistics operations.
Update customers proactively about any disruptions or changes.
Maintain accurate records of customer interactions, shipments, and resolutions.
Prepare reports, waybills, and other logistics documents as needed.
Ensure all customer data is up to date in CRM or tracking systems.
Handle lost, delayed, or damaged shipment claims.
Investigate and resolve delivery issues or complaints.
Escalate unresolved issues to the appropriate departments when needed.
Communicate with warehouse staff, drivers, and logistics partners.
Collaborate with sales and operations teams to meet customer expectations.
Ensure service-level agreements (SLAs) are met.
Follow up with customers to ensure satisfaction after issue resolution.
Collect customer feedback and suggest improvements to the logistics process.
Maintain a professional and helpful attitude to build customer trust.
1. Recruiting and managing affiliates: Identifying, onboarding, and building relationships with affiliates who can promote products or services.
2. Developing affiliate programs: Creating and optimizing affiliate programs to drive sales, revenue, and brand awareness.
3. Providing support and training: Offering guidance, resources, and training to affiliates to help them succeed.
4. Tracking and analyzing performance: Monitoring affiliate performance, tracking sales, and analyzing data to optimize program effectiveness.
5. Communicating with affiliates: Regularly updating affiliates on program changes, promotions, and best practices.
6. Optimizing program ROI: Ensuring the affiliate program is profitable and making adjustments to maximize return on investment.
7. Building partnerships: Collaborating with affiliates, brands, and other stakeholders to drive growth and revenue.