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    Gerente de Operações de Sucesso do Cliente

    Contratual
    Rússia
    Integral
    Trabalho remoto
    Experiência de trabalho
    3 anos 11 meses
    Último local de trabalho

    Empresa sob NDA

    Second‑line technical support specialist
    2 anos 8 meses

    Sobre mim

    Sobre mim
    I have about 3 years of experience in the igaming and betting industry. I have worked my way up from a technical support specialist on the 1st line to a 2nd‑line technical support specialist in high‑load digital services, and as a duty operator at a situational and analytical center in the energy sector. I can work in two modes: calm routine work with documentation and regulations, and incident analysis when the clock is ticking. I meet SLA targets, complete a ticket until it’s closed, not just until it’s handed over, and I always leave a readable trace in the documentation.

    Experiência em Affiliate

    Dados ausentes

    Experiência de trabalho
    3 anos 11 meses

    Janeiro 2024 - Agosto 2026
    (2 anos 8 meses)
    Empresa sob NDA
    Second‑line technical support specialist
    - Analysis of technical incidents for the 2nd line: 70 calls per shift - Providing user consultations on the company’s products and services, including in English - Processing requests related to deposits and withdrawals, reviewing disputed transactions - Handling complex calls and claims that were not resolved by the 1st line - Cross‑functional collaboration with the payment department and anti‑fraud team - Maintaining and updating the knowledge base for the 1st line
    Outubro 2022 - Agosto 2024
    (1 ano 11 meses)
    Empresa sob NDA
    Technical Support Specialist / Customer Service Manager VIP clients (growth L1 → priority line)
    - Technical support for users regarding the product, payments, and the operation of the personal account - Work in the ticket system, maintaining and systematizing the database of inquiries - Personal support for VIP clients: handling situations in priority mode Transferred from the first line to working with priority clients over 10 months based on the results of the quality of inquiry processing

    Habilidades

    Business communication
    Working with large amounts of information
    Business correspondence
    English language
    Accuracy and attention to detail
    Searching for information on the internet
    Quick search for information on the internet
    Office equipment
    Scanner
    Maintaining documentation
    Working with office equipment
    Email
    Working with documents
    Customer service
    Time management and organization

    Proficiência em idiomas

    Dados ausentes

    Emprego

    Emprego
    Integral
    Formato de trabalho
    Trabalho remoto
    Horário de trabalho
    Flexível, Turno, 5/2
    Mudança
    Impossível
    Viagens de negócios
    Viagens de negócios impossíveis