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Gerente de operações de sucesso do cliente
Contratual
Rússia
IntegralTrabalho remoto
Experiência de trabalho
3 anos 11 meses
Último local de trabalho
Empresa sob NDA
Second‑line technical support specialist
2 anos 8 meses
Sobre mim
Sobre mim
I have about 3 years of experience in the igaming and betting industry. I have worked my way up from a technical support specialist on the 1st line to a 2nd‑line technical support specialist in high‑load digital services, and as a duty operator at a situational and analytical center in the energy sector. I can work in two modes: calm routine work with documentation and regulations, and incident analysis when the clock is ticking. I meet SLA targets, complete a ticket until it’s closed, not just until it’s handed over, and I always leave a readable trace in the documentation.
Experiência em Affiliate
Dados ausentes
Experiência de trabalho3 anos 11 meses
Janeiro 2024 - Agosto 2026
(2 anos 8 meses)
Empresa sob NDA
Second‑line technical support specialist
- Analysis of technical incidents for the 2nd line: 70 calls per shift
- Providing user consultations on the company’s products and services, including in English
- Processing requests related to deposits and withdrawals, reviewing disputed transactions
- Handling complex calls and claims that were not resolved by the 1st line
- Cross‑functional collaboration with the payment department and anti‑fraud team
- Maintaining and updating the knowledge base for the 1st line
Outubro 2022 - Agosto 2024
(1 ano 11 meses)
Empresa sob NDA
Technical Support Specialist / Customer Service Manager VIP clients (growth L1 → priority line)
- Technical support for users regarding the product, payments, and the operation of the personal account
- Work in the ticket system, maintaining and systematizing the database of inquiries
- Personal support for VIP clients: handling situations in priority mode
Transferred from the first line to working with priority clients over 10 months based on the results of the quality of inquiry processing
Habilidades
Business communication
Working with large amounts of information
Business correspondence
English language
Accuracy and attention to detail
Searching for information on the internet
Quick search for information on the internet
Office equipment
Scanner
Maintaining documentation
Working with office equipment
Email
Working with documents
Customer service
Time management and organization
Proficiência em idiomas
Dados ausentes
Emprego
Emprego
Integral
Formato de trabalho
Trabalho remoto
Horário de trabalho
Flexível, Turno, 5/2
Mudança
Impossível
Viagens de negócios
Viagens de negócios não são possíveis