Senior Specjalista wsparcia technicznego w Sankt Petersburg — Specjaliści ds. marketingu cyfrowego i afiliacji | ArbiHunter
ArbiHunter
Logowanie
Widok CV

Senior Specjalista wsparcia technicznego

1500 $
Rosja
Sankt Petersburg
Pełny etat
Zdalnie
Doświadczenie zawodowe
2 lata 9 miesięcy
Ostatnie doświadczenie zawodowe

Profi.ru

Specialist Relations Manager
6 miesięcy

O mnie

O mnie
Customer Support Specialist with 3 years of experience in fintech and online platforms. Experienced in handling complex customer cases, VIP support, customer retention, fraud investigations, conflict resolution, and cross-selling. Strong background in chat, email, and phone support within high-volume customer environments. Comfortable working remotely, learning new systems quickly, and using AI-assisted communication tools. Familiar with cryptocurrency wallets, USDT transactions, and digital payment ecosystems.

Doświadczenie afiliacyjne

Brak danych

Doświadczenie zawodowe
2 lata 9 miesięcy

Październik 2024 - Marzec 2025
(6 miesięcy)
Profi.ru
Specialist Relations Manager
● Handled complex support cases escalated from frontline teams. ● Investigated fraud-related activities and policy violations. ● Reviewed customer feedback and account activity. ● Conducted calls regarding platform policy enforcement. ● Made decisions on account restrictions and financial adjustments. ● Maintained service quality and platform integrity.
Marzec 2022 - Maj 2024
(2 lata 3 miesiące)
T-Bank (Tinkoff Bank)
Senior Customer Support Specialist
● Supported premium and high-value customers across multiple banking products. ● Worked with chats, email, and phone communications. ● Resolved complex customer issues and non-standard requests. ● Assisted customers with banking, insurance, travel, and mobile services. ● Maintained high customer satisfaction while meeting performance targets. ● Promoted internally from Junior Specialist to Specialist and later to Senior Specialist. Achievements: ● Two internal promotions within the company. ● Regularly trusted with complex and escalated customer cases. ● Strong record of customer satisfaction and issue resolution.

Umiejętności

● Customer Support
● VIP Customer Service
● Customer Retention
● Conflict Resolution
● Fraud Review
● Cross-Selling & Upselling
● High-Volume Chat Handling
● Email Support
● Phone Support
● CRM Systems
● Remote Team Collaboration
● Cryptocurrency Basics
● USDT Transactions
● AI-Assisted Communication

Znajomość języków

Brak danych

Typ zatrudnienia

Typ zatrudnienia
Pełny etat, Część etatu
Tryb pracy
Zdalnie, Hybrydowo
Grafik pracy
Elastyczny, Zmianowy, 5/2
Relokacja
Możliwa
Wyjazdy służbowe
Możliwe wyjazdy służbowe