Middle Product Owner

· Managed product development lifecycle, balancing scope, quality, and deadlines to achieve business impact. · Collaborated with stakeholders to gather and refine requirements, translating them into clear product features that enhanced customer satisfaction. · Partnered with business teams and developers to clarify use cases, streamlining workflows and boosting delivery efficiency. · Defined acceptance criteria and ensured feature quality throughout the development lifecycle. · Proactively identified risks and potential blockers, enabling smooth and timely project progression.

· Collaborated with developers to identify recurring issues and improve product stability. · Led a cross-functional stream, optimizing access control and workflow processes. · Acted as a bridge between users, business, and development teams, ensuring fast and effective solutions. · Implemented process improvements that reduced resolution time and improved team performance.

· Delivered end-to-end support for software and hardware systems, ensuring smooth client operation. · Handled advanced technical support cases across multiple systems. · Delivered customer-focused solutions, increasing user satisfaction and retention. · Partnered with internal teams to escalate and resolve complex cases, reducing downtime for clients.

· Acted as a trusted advisor to clients by offering customized solutions that addressed unique business needs. · Enhanced customer experience by providing proactive guidance and adapting solutions to specific business needs.