Widok CV
Middle Customer support and community manager
Do negocjacji
NigeriaLagos
Pełny etatZdalnie
Doświadczenie zawodowe
1 rok 11 miesięcy
Ostatnie doświadczenie zawodowe
Notcoin
Customer support and moderator
1 rok 11 miesięcy
O mnie
O mnie
I am a dedicated Community Manager and Customer Support Specialist with strong experience in Web3, gaming, and fast-growing digital communities. I’ve supported large global projects like Notcoin, where I handled user questions, guided players through wallet setup and gameplay issues, and kept community spaces safe from scams and harmful content.
I’m skilled in monitoring Telegram and Discord, communicating updates clearly, and helping users understand missions, drops, and new features. I regularly collaborate with development teams by escalating bugs and technical issues to ensure fast and accurate resolutions.
My goal is always to keep users informed, supported, and satisfied. I’m also available during late-night and peak activity hours, making sure the community receives reliable support at any time because global platforms never sleep.
Doświadczenie afiliacyjne
Crypto
Gaming
Tier-1
Tier-2
Tier-3
Doświadczenie zawodowe1 rok 11 miesięcy
Listopad 2023 - Wrzesień 2025
(1 rok 11 miesięcy)
Notcoin
Customer support and moderator
1. Increased community engagement by 22% through clear communication of game updates, missions.
2. Improved issue resolution for wallet setup, connectivity, and token withdrawals, boosting user satisfaction and trust.
3. Maintained a safe and active community by proactively removing spam, scams, and harmful content, increasing member retention.
Umiejętności
Brak danych
Znajomość języków
Ojczysty Angielski
Typ zatrudnienia
Typ zatrudnienia
Pełny etat, Część etatu, Projektowo
Tryb pracy
Zdalnie
Grafik pracy
Elastyczny, Zmianowy
Relokacja
Niemożliwa
Wyjazdy służbowe
Możliwe wyjazdy służbowe