Dyrektor ds. compliance (CCO)

- Spearhead compliance, AML, and risk management functions for a globally licensed online entertainment provider operating across multiple jurisdictions, ensuring adherence to diverse regulatory standards. - Develop, refine, and enforce comprehensive internal policies covering AML, KYC, Responsible Gaming, Risk Management, and Internal Controls, aligning seamlessly with international regulatory frameworks to uphold the company's integrity and reputation. - Manage complex player complaints, regulatory submissions, and legal correspondence with authorities, external legal teams, and investigative agencies, maintaining transparency and fostering trust with regulators. - Conduct thorough internal reviews and investigations, ensuring compliance transparency and accountability, and proactively identifying areas for operational improvement. - Oversee end-to-end coordination with payment partners—including EMIs, PSPs, and banks—covering onboarding, due diligence, ongoing monitoring, and compliance testing to mitigate financial risks. - Lead internal audits, website compliance reviews, and functional testing of Responsible Gaming tools and payment systems, ensuring operational excellence. - Provide strategic regulatory and risk assessments to senior management, support cross-border financial planning, and prepare detailed compliance reports for the board and external stakeholders. Key Achievements: - Implemented a structured version control and documentation system across all compliance policies, significantly enhancing traceability and audit readiness. - Streamlined complaint-handling procedures, reducing escalation rates by 30%, and improved investigative workflows. - Successfully managed multiple regulatory inquiries and investigations without sanctions, preserving company reputation. - Established proactive compliance monitoring routines integrated into daily operations, resulting in continuous regulatory adherence.

- Designed and maintained the company’s AML/CFT compliance framework aligned with Curaçao, UKGC, FCA, and CySEC regulations, ensuring comprehensive risk management and compliance. - Crafted detailed AML/CFT policies, procedures, and Customer Acceptance Policies, incorporating evolving regulatory requirements and best practices. - Conducted extensive annual AML/CFT risk assessments, analyzing customer profiles, product categories, geographic risks, and delivery channels to identify and mitigate vulnerabilities. - Managed the deployment and continuous enhancement of transaction monitoring, sanctions screening, and AML systems, ensuring compliance with FATF recommendations. - Led Enhanced Due Diligence (EDD) processes for high-risk clients, verifying source of funds, conducting adverse media screenings, and ongoing monitoring to prevent financial crimes.

- Prospected and onboarded high-net-worth individuals and corporate clients, expanding the bank’s asset base through tailored financial solutions. - Managed a diverse portfolio of clients, providing personalized investment, banking, and wealth management services aligned with individual goals and risk appetite. - Ensured full compliance with AML/CTF standards, including client due diligence, ongoing monitoring, and transaction screening, maintaining regulatory adherence. - Cultivated long-term, trust-based relationships through discreet, professional service and deep product knowledge. - Conducted regular portfolio reviews, identifying reallocation opportunities and risk adjustments to optimize client portfolios. - Mentored junior staff and fostered knowledge-sharing within the team to enhance overall service quality.