Түйіндемені қарау
Senior Техникалық қолдау маманы
1500 $
РесейСанкт-Петербург
ТолықҚашықтан жұмыс
Жұмыс тәжірибесі
2 жыл 9 ай
Соңғы жұмыс орны
Profi.ru
Specialist Relations Manager
6 ай
Өзің туралы
Өзің туралы
Customer Support Specialist with 3 years of experience in fintech and online platforms.
Experienced in handling complex customer cases, VIP support, customer retention, fraud
investigations, conflict resolution, and cross-selling. Strong background in chat, email, and
phone support within high-volume customer environments.
Comfortable working remotely, learning new systems quickly, and using AI-assisted
communication tools. Familiar with cryptocurrency wallets, USDT transactions, and digital
payment ecosystems.
Affiliate тәжірибесі
Деректер жоқ
Жұмыс тәжірибесі2 жыл 9 ай
Қазан 2024 - Наурыз 2025
(6 ай)
Profi.ru
Specialist Relations Manager
● Handled complex support cases escalated from frontline teams.
● Investigated fraud-related activities and policy violations.
● Reviewed customer feedback and account activity.
● Conducted calls regarding platform policy enforcement.
● Made decisions on account restrictions and financial adjustments.
● Maintained service quality and platform integrity.
Наурыз 2022 - Мамыр 2024
(2 жыл 3 ай)
T-Bank (Tinkoff Bank)
Senior Customer Support Specialist
● Supported premium and high-value customers across multiple banking products.
● Worked with chats, email, and phone communications.
● Resolved complex customer issues and non-standard requests.
● Assisted customers with banking, insurance, travel, and mobile services.
● Maintained high customer satisfaction while meeting performance targets.
● Promoted internally from Junior Specialist to Specialist and later to Senior Specialist.
Achievements:
● Two internal promotions within the company.
● Regularly trusted with complex and escalated customer cases.
● Strong record of customer satisfaction and issue resolution.
Дағдылар
● Customer Support
● VIP Customer Service
● Customer Retention
● Conflict Resolution
● Fraud Review
● Cross-Selling & Upselling
● High-Volume Chat Handling
● Email Support
● Phone Support
● CRM Systems
● Remote Team Collaboration
● Cryptocurrency Basics
● USDT Transactions
● AI-Assisted Communication
Тілдерді білу
Деректер жоқ
Жұмыспен қамту
Жұмыспен қамту
Толық, Жартылай
Жұмыс форматы
Қашықтан жұмыс, Гибрид
Жұмыс кестесі
Икемді, Ауысымдық, 5/2
Көшу
Мүмкін
Іссапарлар
Іссапарлар мүмкін