Middle Affiliate-менеджер
OV
Өзің туралы
I am a proactive and result-driven professional with experience in community management, affiliate marketing, customer support, and sales. I have worked across various industries including fintech, iGaming, crypto, and e-commerce. I’m skilled at building and nurturing online communities, creating engaging content, managing affiliate relationships, and optimizing marketing performance using data-driven strategies.
I’m comfortable working remotely, experienced in handling international partnerships, and familiar with multiple CRM systems, analytics tools, and social platforms. I enjoy working in fast-paced environments, learning new tools quickly, and contributing to the overall growth of the team. I’m currently seeking new opportunities where I can apply my skills, grow further, and make a positive impact.
Affiliate тәжірибесі
Деректер жоқ
Жұмыс тәжірибесі4 жыл
Create engaging text, image and video content for all social
media and professional accounts
Respond to queries and engage with the audience in real-time.
Team management
Online Marketing
Log clients issues
Build relationships with customers, industry professionals
and journalists
Created and shared engaging digital content on social media platforms, promoting CoinW’s services and attracting new users.
- Leveraged referral links to drive sign-ups, earning competitive affiliate commissions.
- Educated potential users about cryptocurrency trading, security measures, and platform features.
Managed a portfolio of clients, providing personalized onboarding, account setup, and ongoing support.
- Conducted regular follow-up calls to maintain client engagement and satisfaction, increasing retention rates.
- Delivered customized insights and trading strategies to clients, helping them maximize their investment potential.
Proactively engaged potential clients through outbound calls, emails, and social media, introducing them to the company’s trading platform.
- Utilized objection-handling techniques to address customer concerns, achieving a high conversion rate.
- Consistently surpassed monthly sales targets, earning performance-based commissions
Provide prompt assistance via chat, email, and phone.
- Resolve customer issues with empathy and efficiency.
- Manage orders, including placement, modification, and tracking.
- Offer accurate product information and recommendations.
- Collect feedback for service improvement.
- Provide basic technical support and troubleshooting.
- Community Engagement & Support
Engaged with users across platforms (Telegram, Discord, Twitter), providing prompt and helpful responses to inquiries, troubleshooting issues, and ensuring a welcoming environment for all members.
- Brand Representation & Advocacy
Promoted brand values and services to target audiences, representing the organization in a professional and relatable manner to drive awareness and trust within the community.
- Content Creation & Campaign Execution
Developed and shared engaging content including educational materials, announcements, infographics, and event promotions to encourage interaction and retention.
- Moderation & Conflict Resolution
Maintained a safe and respectful environment by enforcing community guidelines, removing harmful content, and addressing disputes diplomatically and efficiently.
- Event & Activity Management
Coordinated community events such as AMAs, giveaways, quizzes, and marketing campaigns to drive engagement and user participation.
- Feedback Collection & Reporting
Collected community feedback, tracked sentiment, and delivered insightful reports to the internal team to help guide product and marketing decisions.
Key Achievements:
- Successfully increased overall community engagement through targeted content strategies and interactive sessions.
- Facilitated the onboarding of hundreds of new users, ensuring smooth integration into the ecosystem.
- Maintained an active, scam-free, and well-moderated community by implementing strict moderation protocols.
- Contributed to the visibility and growth of CEX.io and other Web3 projects by promoting brand messaging across various platforms.
- Recognized for consistently delivering timely support and building a strong, loyal community presence.
Working with sales and service performance reporting systems
Maintaining contact with the company's regular clients
Developing strategies for building partner relationships
Conducting presentations about products and services
Developing strategies for sales growth and client relationship management
Handling daily meetings, briefings, and team discussions
Developing a strategy for building partner relationships
Searching for bloggers as partners for advertising integrations
Managing business correspondence with clients and partners
Sourcing and attracting new partners
Working with sales and service performance reporting systems
Developing a strategy for building partner relationships
Developing a strategy for sales growth and client relationship management
Maintaining contact with the company’s regular clients
Working with sales and service performance reporting systems
Distributing tasks within the project team
Building and developing long-term relationships with the company’s key clients
Analyzing the effectiveness of marketing campaigns and tracking performance metrics
Promoted the company on social media, helped manage their social media presence, created content, etc.
Preparing reports for management
Distributing roles and responsibilities within the project team
Communicating with the company’s top management
Processing and entering data into information systems and databases
Conducting daily meetings, briefings, and team discussions