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EMS (European Merchant Services UK Ltd) UK / Remote | Jan 2020 – Mar 2024 Team Leader – Forex Retention Promoted in Jan 2022 • Led a high-performing retention team handling VIP and high-risk forex clients across European and MENA regions. • Developed and implemented client retention strategies, boosting account longevity and reducing churn by 35%. • Mentored and coached a team of 8 agents, driving consistent performance and exceeding quarterly KPIs. • Partnered with compliance and risk departments to ensure full regulatory adherence. • Reported performance metrics to senior management, aligning departmental goals with company strategy.

Worldpay (FIS Global) India / UK | Jan 2017 – Dec 2019 Senior Sales Manager – Payments & FX Solutions • Managed B2B sales cycles for FX and payment processing solutions across Europe and Asia. • Acquired and managed enterprise-level merchants in high-risk verticals (gaming, crypto, adult). • Led strategic sales efforts, closing high-value contracts and exceeding targets by 120% YoY.

Cybersecurity & Compliance Alignment Ensured payment infrastructure adhered to PCI-DSS, GDPR, and AML/KYC regulations. Partnered with compliance and risk teams to mitigate vulnerabilities in card processing, SEPA/SWIFT transfers, and crypto transactions. Infrastructure Management & Security Coordinated with IT/security teams to maintain secure network architecture for merchant onboarding, payment gateways, and FX operations. Oversaw deployment of fraud detection, transaction monitoring, and encryption protocols to safeguard high-risk verticals. Client Security Advisory Educated enterprise merchants on secure payment practices, fraud prevention, and data protection strategies. Acted as a trusted advisor for partners on integrating secure APMs, wallets, and crypto exchanges. Incident & Risk Management Participated in risk assessments, vulnerability scans, and incident response planning. Worked cross-functionally to ensure business continuity (BCP/DRP) in case of cyber threats or downtime. Sales & Growth Enablement Translated technical CIS capabilities into business value propositions for clients. Drove sales pipelines in industries requiring strong cybersecurity frameworks (fintech, gaming, forex, high-risk merchants). Collaboration & Training Worked with cross-border teams across Europe, CIS region, and APAC to standardize security practices. Conducted merchant and internal team training sessions on compliance, cyber risk, and fraud controls.

• Prospected and closed partnerships with SMEs and PSPs in emerging markets. • Supported product development by gathering feedback from clients and identifying regional market needs.