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• Managed complete B2B and B2C sales operations, handling customer acquisition, relationship management, and transaction closure across multiple channels and client segments. • Audited and rebuilt financial documentation systems from ground up: discovered significant discrepancies in legacy invoice records, recovered missing financial data, and established standardized invoicing protocols. Ensured all B2B and B2C invoices were accurately generated, tracked, and reconciled with zero errors moving forward. • Identified and resolved critical operational inefficiencies, including inventory discrepancies and accounting irregularities. Implemented corrective controls and accountability systems to prevent future issues and strengthen financial integrity. • Conducted daily cash register operations: processed transactions, reconciled cash, prepared daily closing reports, and maintained accurate financial records with zero discrepancies. • Provided multi-channel customer support: responded promptly to client inquiries via email and phone, resolved issues efficiently, and maintained professional communication to ensure customer satisfaction. • Managed social media communication on Facebook and Instagram, responding to customer inquiries and maintaining brand presence across digital platforms. • Demonstrated exceptional reliability and accuracy in high-responsibility environment, managing concurrent priorities while maintaining meticulous attention to detail and implementing sustainable process improvements.