ArbiHunter
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    सहायता सेवा प्रमुख

    अनुबंधित
    मोल्दोवा
    चिशिनाउ
    पूर्णकालिक
    दूरस्थ कार्य
    कार्य अनुभव
    2 वर्ष
    हाल का कार्य स्थान

    कंपनी NDA के तहत

    Customer Support Shift Manager
    2 वर्ष

    मेरे बारे में

    मेरे बारे में
    Results-driven Customer Support Shift Manager with progressive leadership experience in regulated industries (iGaming/Tech). Skilled in managing shift operations, optimizing KPIs (CSAT, FCR, SLA, TTR), coaching teams, and improving service quality through data-driven decisions. Strong expertise in CRM systems, compliance (GDPR, AML/KYC, Responsible Gambling), and cross- functional collaboration. Recognized for building engaged teams and maintaining operational excellence in high-pressure environments.

    Affiliate में अनुभव

    कोई डेटा नहीं

    कार्य अनुभव
    2 वर्ष

    अक्टूबर 2024 - तक वर्तमान
    (2 वर्ष)
    कंपनी NDA के तहत
    Customer Support Shift Manager
    Lead a team of 10+ support agents across shifts. Understanding of regulatory requirements (e.g. GDPR, AML/KYC, Responsible Gambling) CRM systems for tracking customer interactions Interpreting performance metrics: CSAT, FCR, TTR, SLA Reporting and dashboard tools Introduced SOP improvements that increased operational efficiency and onboarding support agents Understanding of common technical issues (e.g. bugs, server errors, payment failures) Ability to effectively communicate issues to development or QA teams and other departments. Motivating and coaching the team Clear, professional, and adaptable communication Managing stress and multitasking effectively Taking initiative to resolve issues and improve processe

    कौशल

    CRM & Ticketing Systems
    Team Leadership & Coaching
    & Quality Assurance
    Customer Experience
    Data Analysis & KPIs
    Basic Technical Knowledge
    Leadership & Team
    Management
    Empathy & Emotional
    Intelligence
    Adaptability & Resilience
    Customer-First Mindset
    संघर्ष समाधान कौशल

    भाषा प्रवीणता

    पेशेवर अंग्रेज़ी
    मातृभाषा रोमानियाई
    पेशेवर रूसी

    रोजगार

    रोजगार
    पूर्णकालिक, आंशिक, प्रोजेक्ट आधारित
    कार्य प्रारूप
    दूरस्थ कार्य
    कार्य अनुसूची
    लचीला, शिफ्ट, 5/2
    स्थानांतरण
    संभव
    यात्राएं
    यात्राएं संभव हैं