Responsable du support client à Chișinău, salaire à négocier | CV de spécialistes du digital, du marketing et de l'affiliation sur arbihunter.com
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    Responsable du support client

    À négocier
    Moldavie
    Chișinău
    Temps plein
    Télétravail
    Expérience professionnelle
    1 an 11 mois
    Dernier emploi

    Entreprise sous NDA

    Customer Support Shift Manager
    1 an 11 mois

    À propos de vous

    À propos de vous
    Results-driven Customer Support Shift Manager with progressive leadership experience in regulated industries (iGaming/Tech). Skilled in managing shift operations, optimizing KPIs (CSAT, FCR, SLA, TTR), coaching teams, and improving service quality through data-driven decisions. Strong expertise in CRM systems, compliance (GDPR, AML/KYC, Responsible Gambling), and cross- functional collaboration. Recognized for building engaged teams and maintaining operational excellence in high-pressure environments.

    Expérience en affiliation

    Aucune donnée disponible

    Expérience professionnelle
    1 an 11 mois

    Octobre 2024 - à aujourd’hui
    (1 an 11 mois)
    Entreprise sous NDA
    Customer Support Shift Manager
    Lead a team of 10+ support agents across shifts. Understanding of regulatory requirements (e.g. GDPR, AML/KYC, Responsible Gambling) CRM systems for tracking customer interactions Interpreting performance metrics: CSAT, FCR, TTR, SLA Reporting and dashboard tools Introduced SOP improvements that increased operational efficiency and onboarding support agents Understanding of common technical issues (e.g. bugs, server errors, payment failures) Ability to effectively communicate issues to development or QA teams and other departments. Motivating and coaching the team Clear, professional, and adaptable communication Managing stress and multitasking effectively Taking initiative to resolve issues and improve processe

    Compétences

    CRM & Ticketing Systems
    Team Leadership & Coaching
    & Quality Assurance
    Customer Experience
    Data Analysis & KPIs
    Basic Technical Knowledge
    Leadership & Team
    Management
    Empathy & Emotional
    Intelligence
    Adaptability & Resilience
    Customer-First Mindset
    Capacité à résoudre les conflits

    Maîtrise des langues

    Professionnel Anglais
    Natif Roumain
    Professionnel Russe

    Type d’emploi

    Type d’emploi
    Temps plein, Temps partiel, Mission / projet
    Format de travail
    Télétravail
    Horaires de travail
    Flexible, Travail posté, 5/2
    Relocalisation
    Possible
    Déplacements professionnels
    Déplacements possibles