CV vaatamine
Kliendi edu operatsioonide juht
Lepitav
Venemaa
TäistööaegKaug töö
Töökogemus
3 aastat 11 kuud
Viimane töökoht
Ettevõte NDA all
Second‑line technical support specialist
2 aastat 8 kuud
Minust
Minust
I have about 3 years of experience in the igaming and betting industry. I have worked my way up from a technical support specialist on the 1st line to a 2nd‑line technical support specialist in high‑load digital services, and as a duty operator at a situational and analytical center in the energy sector. I can work in two modes: calm routine work with documentation and regulations, and incident analysis when the clock is ticking. I meet SLA targets, complete a ticket until it’s closed, not just until it’s handed over, and I always leave a readable trace in the documentation.
Kogemus Affiliate'is
Andmed puuduvad
Töökogemus3 aastat 11 kuud
Jaanuar 2024 - August 2026
(2 aastat 8 kuud)
Ettevõte NDA all
Second‑line technical support specialist
- Analysis of technical incidents for the 2nd line: 70 calls per shift
- Providing user consultations on the company’s products and services, including in English
- Processing requests related to deposits and withdrawals, reviewing disputed transactions
- Handling complex calls and claims that were not resolved by the 1st line
- Cross‑functional collaboration with the payment department and anti‑fraud team
- Maintaining and updating the knowledge base for the 1st line
Oktoober 2022 - August 2024
(1 aasta 11 kuud)
Ettevõte NDA all
Technical Support Specialist / Customer Service Manager VIP clients (growth L1 → priority line)
- Technical support for users regarding the product, payments, and the operation of the personal account
- Work in the ticket system, maintaining and systematizing the database of inquiries
- Personal support for VIP clients: handling situations in priority mode
Transferred from the first line to working with priority clients over 10 months based on the results of the quality of inquiry processing
Oskused
Business communication
Working with large amounts of information
Business correspondence
English language
Accuracy and attention to detail
Searching for information on the internet
Quick search for information on the internet
Office equipment
Scanner
Maintaining documentation
Working with office equipment
Email
Working with documents
Customer service
Time management and organization
Keeleoskus
Andmed puuduvad
Tööaeg
Tööaeg
Täistööaeg
Töö formaat
Kaug töö
Tööaeg
Paindlik, Vahetustega, 5/2
Kolimine
Võimatu
Tööreisid
Tööreisid pole võimalikud