Jefe de soporte en Chisináu, salario negociable | Currículums de especialistas en digital, marketing y afiliación en arbihunter.com
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    Jefe de soporte

    A convenir
    Moldavia
    Chisináu
    Tiempo completo
    Trabajo remoto
    Experiencia laboral
    1 año 11 meses
    Último empleo

    Empresa bajo NDA

    Customer Support Shift Manager
    1 año 11 meses

    Sobre ti

    Sobre ti
    Results-driven Customer Support Shift Manager with progressive leadership experience in regulated industries (iGaming/Tech). Skilled in managing shift operations, optimizing KPIs (CSAT, FCR, SLA, TTR), coaching teams, and improving service quality through data-driven decisions. Strong expertise in CRM systems, compliance (GDPR, AML/KYC, Responsible Gambling), and cross- functional collaboration. Recognized for building engaged teams and maintaining operational excellence in high-pressure environments.

    Experiencia en afiliación

    No hay datos disponibles

    Experiencia laboral
    1 año 11 meses

    Octubre 2024 - hasta la actualidad
    (1 año 11 meses)
    Empresa bajo NDA
    Customer Support Shift Manager
    Lead a team of 10+ support agents across shifts. Understanding of regulatory requirements (e.g. GDPR, AML/KYC, Responsible Gambling) CRM systems for tracking customer interactions Interpreting performance metrics: CSAT, FCR, TTR, SLA Reporting and dashboard tools Introduced SOP improvements that increased operational efficiency and onboarding support agents Understanding of common technical issues (e.g. bugs, server errors, payment failures) Ability to effectively communicate issues to development or QA teams and other departments. Motivating and coaching the team Clear, professional, and adaptable communication Managing stress and multitasking effectively Taking initiative to resolve issues and improve processe

    Habilidades

    CRM & Ticketing Systems
    Team Leadership & Coaching
    & Quality Assurance
    Customer Experience
    Data Analysis & KPIs
    Basic Technical Knowledge
    Leadership & Team
    Management
    Empathy & Emotional
    Intelligence
    Adaptability & Resilience
    Customer-First Mindset
    Resolución de conflictos

    Dominio de idiomas

    Profesional Inglés
    Nativo Rumano
    Profesional Ruso

    Tipo de empleo

    Tipo de empleo
    Tiempo completo, Tiempo parcial, Por proyecto
    Formato de trabajo
    Trabajo remoto
    Horario de trabajo
    Flexible, Por turnos, 5/2
    Reubicación
    Posible
    Viajes de trabajo
    Viajes posibles