Assistant Especialista en marketing digital

Customer Success Manager | Account Manager | Operations Coordinator | Client Support Specialist Professional Summary Customer-focused operations professional with 3+ years of experience across hospitality, customer service, sales, and team leadership. Managed a team of 17 employees, coordinated daily operations serving 200–250 customers, and oversaw daily revenue of up to RUB 120,000. Experienced in CRM platforms (Bitrix24), 1C, customer relationship management, conflict resolution, operational coordination, reporting, and process improvement. Seeking a fully remote position where strong communication, ownership, and operational excellence drive customer satisfaction and business growth. Core Competencies Customer Success • Account Management • Customer Support • Operations Management • Team Leadership • CRM • Bitrix24 • 1C • Client Retention • Conflict Resolution • Documentation • Reporting • Microsoft Office • Google Workspace • Cross-functional Collaboration • Upselling • Cross-selling • Time Management Professional Experience Senior Administrator | 2025 Led a team of 17 employees, coordinated daily operations, assigned workloads, ensured service quality, handled escalated customer issues, supervised cash procedures, maintained operational documentation, and collaborated across departments. Key achievements: • Managed operations with daily revenue up to RUB 120,000. • Coordinated service delivery for 200–250 customers per day. • Maintained high service standards during peak business periods. Contact Center Consultant (Part-time) Resolved customer inquiries, maintained CRM records, achieved KPI-based service standards, and delivered professional remote customer support. Sales Specialist Consulted customers, identified needs, handled objections, and supported sales targets. Hospitality Specialist (Waiter) Delivered premium customer service in high-volume hospitality environments while maintaining service quality and teamwork. Education Russian Presidential Academy of National Economy and Public Administration (RANEPA) Diploma in Tourism Additional Information English: A2 (Elementary) Driver's License: Category B Preferred Work Format: Fully Remote