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Teamlead Senior / Head of VIP
3500 $
Spain
FullRemote
Work experience
1 year 8 months
Last work experience
Company under NDA
Senior VIP manager
1 year 8 months
About
About
Hello, my name is Konstantin. I am an experienced CRM and customer retention manager with extensive experience in email marketing and various direct communication channels. I excel at creating customer communications from scratch, starting with service selection and ending with personalised promotions for specific customer segments. If you have specific needs, feel free to reach out to the product manager! :)
Affiliate experience
No data available
Work experience1 year 8 months
October 2024 - to date
(1 year 8 months)
Company under NDA
Senior VIP manager
Managed the VIP segment of the company, maintaining a database of 400 individuals.
• Optimized product metrics, including retention, and conversion rates, to improve customer engagement efficiency.
• Led a team of 3 specialists, creating and implementing email marketing and push notification strategies for the VIP segment.
• Conducted in-depth customer journey mapping and performed A/B tests to enhance email campaign effectiveness.
• Analyzed competitors of clients, formulated hypotheses, and conducted tests to optimize retention funnels.
• Launched A/B tests to improve performance and efficiency.
• Utilized data-driven reporting and analysis to refine messaging, creative assets, and marketing efforts, achieving results and initiating new initiatives.
Skills
Developing promotional campaigns
Planning
Reporting
Language proficiency
No data available
Employment
Employment
Full
Work format
Remote
Work schedule
Flexible, Shift, 5/2
Relocation
Possible
Business trips
Business trips possible