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Senior Technical Support Specialist
1500 $
RussiaSaint Petersburg
FullRemote
Work experience
2 years 9 months
Last work experience
Profi.ru
Specialist Relations Manager
6 months
About
About
Customer Support Specialist with 3 years of experience in fintech and online platforms.
Experienced in handling complex customer cases, VIP support, customer retention, fraud
investigations, conflict resolution, and cross-selling. Strong background in chat, email, and
phone support within high-volume customer environments.
Comfortable working remotely, learning new systems quickly, and using AI-assisted
communication tools. Familiar with cryptocurrency wallets, USDT transactions, and digital
payment ecosystems.
Affiliate experience
No data available
Work experience2 years 9 months
October 2024 - March 2025
(6 months)
Profi.ru
Specialist Relations Manager
● Handled complex support cases escalated from frontline teams.
● Investigated fraud-related activities and policy violations.
● Reviewed customer feedback and account activity.
● Conducted calls regarding platform policy enforcement.
● Made decisions on account restrictions and financial adjustments.
● Maintained service quality and platform integrity.
March 2022 - May 2024
(2 years 3 months)
T-Bank (Tinkoff Bank)
Senior Customer Support Specialist
● Supported premium and high-value customers across multiple banking products.
● Worked with chats, email, and phone communications.
● Resolved complex customer issues and non-standard requests.
● Assisted customers with banking, insurance, travel, and mobile services.
● Maintained high customer satisfaction while meeting performance targets.
● Promoted internally from Junior Specialist to Specialist and later to Senior Specialist.
Achievements:
● Two internal promotions within the company.
● Regularly trusted with complex and escalated customer cases.
● Strong record of customer satisfaction and issue resolution.
Skills
● Customer Support
● VIP Customer Service
● Customer Retention
● Conflict Resolution
● Fraud Review
● Cross-Selling & Upselling
● High-Volume Chat Handling
● Email Support
● Phone Support
● CRM Systems
● Remote Team Collaboration
● Cryptocurrency Basics
● USDT Transactions
● AI-Assisted Communication
Language proficiency
No data available
Employment
Employment
Full, Part-time
Work format
Remote, Hybrid
Work schedule
Flexible, Shift, 5/2
Relocation
Possible
Business trips
Business trips possible