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Senior Support Manager
2000 $
KazakhstanAlmaty
FullRemote
Work experience
1 year
Last work experience
Walmart
Customer support
1 year
About
About
Dynamic Remote Appointment Setter with 2 years of experience in sales and marketing, achieving consistent success in high-
quality client engagement. Coordinated 30 virtual client meetings weekly, leading to a 20% increase in qualified lead
conversions through effective use of CRM and scheduling tools. Seeking to transition into customer support to enhance client
relationships and drive satisfaction through strong communication and organizational skills.
Affiliate experience
Crypto
Dating
Gaming
Finance
Search
Essay
Meta (Facebook)
Google Context
In App
SMS Marketing
Tier-2
Tier-3
Work experience1 year
February 2025 - January 2026
(1 year)
Walmart
Customer support
Responsibilities:
• Handled 50+ customer interactions daily via phone, email, and chat
• Resolved customer issues related to orders, payments, and returns
• Maintained high customer satisfaction by providing fast and effective support
• Used CRM tools to track, document, and follow up on customer cases
• Followed companys while adapting to customer needs
Achievements:
• Achieved 95%+ customer satisfaction rating
• Reduced average response time by 20%
• Successfully handled high-volume support during peak periods
• Recognized for strong communication and problem-solving skills
Skills
Task management,
Outbound sales
Pipeline Management Sales & Communication
Appointment Setting
High-volume Call Environments
Detailed Documentation
Lead Qualification
Searching for new webmasters
Support and consulting for webmasters
Planning
Time Management
Cold calling
Language proficiency
Professional English
Native Kazakh
Native Russian
Employment
Employment
Full
Work format
Remote
Work schedule
Flexible, Shift, 5/2
Relocation
Not possible
Business trips
Business trips possible