Senior Affiliate Manager

Developed and executed influencer campaigns that increased brand awareness by 40% and engagement by 30–50% across platforms. Managed a network of 50–100+ influencers and creators, including top-tier gaming talent. Negotiated contracts that reduced influencer acquisition costs by 15–20% while maintaining ROI. Allocated and tracked campaign budgets, ensuring consistent ROI and on-time delivery. Increased conversions and player acquisition by 25–35% through optimized content and targeting. Improved campaign performance using analytics, resulting in 20% higher click-through and retention rates. Ensured full compliance with FTC and gambling advertising regulations, achieving 0 compliance violations. Conducted ongoing trend analysis that led to adoption of 3+ new platforms or formats, increasing reach by 35%.

Managed and nurtured relationships with 30+ NBFI and fintech clients, improving retention by 20%. Supported pipeline development that contributed to 15–25% revenue growth across assigned accounts. Created detailed account plans and market research that identified 10+ new business opportunities. Coordinated onboarding and KYC/AML processes for 25+ new client accounts, ensuring 100% compliance. Delivered data insights that improved sales targeting and increased conversion rates by 15%. Organized 5–8 client events and roundtables, strengthening brand visibility and partnership engagement. Improved internal coordination across sales, client service, and implementation teams, reducing onboarding time by 30%.

Resolved 60–80+ customer inquiries per day across email, chat, phone, and app support. Achieved an average 95%+ customer satisfaction (CSAT) and first-contact resolution rate of ~85%. Reduced issue resolution time by 20–30% by improving troubleshooting and documentation. Supported transaction and account issues for users across 20+ countries, ensuring regulatory compliance. Prevented potential fraud by educating customers on security, contributing to a 15% drop in repeated security-related queries. Escalated 5–10 complex cases weekly to tech/compliance teams with detailed reporting. Contributed 50+ knowledge base updates, improving self-service usage and reducing inbound tickets by 10%.