Assistant Affiliate Manager

Personal Information: Name: Syed Asad Shah Date of Birth: 10-04-2000 Resident:Saint Petersburg Contact Number:+7 911 7496912 Gmail: syedasadshah484@gmail.com Telegram:@Asadshahhse Citizenship: Pakistan Work Permit: Russia Desired Position and Salary: Customer Support Specialist: Specializations: Sales manager, account manager Call center operator, contact center specialist Office manager Sales assistant, sales cashier. Employment: full-time. Work schedule: full day, shift schedule, flexible schedule, remote working. Desired travel time to work: any Work Experience 2 years 1 Month: IBEX Customer Support Specialist: Certainly, here are some responsibilities and achievements of a Customer Support Specialist presented in bullet form: Key Responsibilities: Customer Interaction: Respond to customer inquiries and resolve issues through various channels, such as phone, email, chat, or social media. Provide exceptional customer service and maintain a professional and courteous demeanor. Problem Solving: Identify and troubleshoot customer problems or complaints effectively. Offer solutions and guidance to meet customer needs and expectations. Product Knowledge: Develop in-depth knowledge of the company's products or services. Educate customers on product features and benefits. Documentation: Maintain accurate records of customer interactions and issues using CRM software. Document feedback and suggestions for product or process improvement. Technical Support: Provide technical assistance to customers who are experiencing product-related issues. Escalate complex technical problems to appropriate teams when necessary. Customer Education: Create and update customer support materials such as FAQS and knowledge based articles. Conduct training sessions or webinars to help customers use products effectively. Timely Responses: Ensure timely response and resolution of customer inquiries and concerns. Manage and prioritize customer requests effectively. Feedback Loop: Gather and relay customer feedback to internal teams for continuous product improvement. Collaborate with product development and marketing teams to improve customer experience. Achievements: Improved Customer Satisfaction: Achieved consistently high customer satisfaction ratings through effective problem resolution and service excellence. Reduced Response Times: Implemented strategies that reduced response times, resulting in quicker issue resolution and improved customer experience. Increased Product Knowledge: Demonstrated deep product knowledge, leading to a decrease in unresolved inquiries and better-informed customers. Streamlined Processes: Contributed to the development and implementation of efficient customer support processes, resulting in improved service delivery. Positive Feedback and Testimonials: Accumulated positive customer feedback and testimonials highlighting exceptional service and problem-solving skills. Technical Expertise: Developed a solid understanding of technical aspects of the product, enabling efficient technical support for customers. Knowledge Base Contributions: Authored and updated comprehensive knowledge base articles, reducing the need for customer support and improving self-help options. Cross-functional Collaboration: Collaborated with product development and marketing teams to address customer concerns and enhance product features. Education: 2027 Masters National Research University Higher School of Economics Management (International Business) 2024 Bachelors Islamia College University Computer Science Skills: Languages: English Native Urdu Advance Pashto Advance Russian Begginer Technical Skills: Team Management, Technical proficiency, Multitasking, Patience, Empathy, Active Listening, Problem-Solving Skills, MS Office, Customer Support, CRM, English C1 Advance, Active Sales, Speech Conducting negotiations, Atlassian Confluence, English language, Literate speech, B2B Sales, Helpdesk, Administrative Support, OTRS, Hindi, Urdu. About me: I am a dedicated and customer-focused professional with over 2 years of experience in customer support and call center operations. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. I have worked with teams to identify and resolve complex problems while maintaining high service standards. My strong communication skills, problem-solving abilities, and ability to multitask have allowed me to thrive in fast-paced environments.